Last updated on 25-06-2026

Majha Travel ("MajhaTravel.com", "we", "us", or "our") is owned and operated by Shabad International, a company registered and based in Gurdaspur, Punjab, India. These Terms and Conditions ("Terms") govern your access to and use of MajhaTravel.com and all related services including flight bookings, hotel reservations, bus tickets, tour packages, car rentals, and customer support.

By accessing our website, making a booking, or using our services, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Introduction and Scope

MajhaTravel.com is an online travel agency (OTA) operated by Shabad International that facilitates bookings for flights, hotels, buses, tour packages, car rentals, and related travel services. We act as an intermediary between customers and third-party service providers including airlines, hotels, bus operators, tour companies, and car rental agencies.

These Terms apply to all users who browse, register, search, book, or contact us through MajhaTravel.com. By using our services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• All information you provide is accurate and complete
• You are authorised to make bookings on behalf of all passengers included in a reservation

2. Services Offered

MajhaTravel.com provides the following travel booking services:

• Domestic and international flight bookings across 100+ airlines
• Hotel room reservations – budget to 5-star properties
• Bus ticket bookings on major national routes
• Customised holiday and tour packages – domestic and international
• Car rental, airport transfer, and outstation trip bookings
• Group travel, wedding travel, and corporate travel management
• 24/7 travel support and customer assistance

All services are subject to availability and the terms, conditions, and policies of the respective service providers. MajhaTravel.com does not own or operate any aircraft, hotels, buses, or transportation vehicles.

3. User Account and Registration

To make bookings or access certain features, you may be required to create an account. By registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information as required
• Keep your login credentials confidential and not share them with others
• Notify us immediately at support@majhatravel.com if you suspect any unauthorised use of your account
• Accept full responsibility for all activities conducted through your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Booking Process

A booking is placed through the following steps:

• Search for the required travel service (flight, hotel, bus, package, or car)
• Select your preferred dates, passengers, class, room type, or package
• Review the full pricing breakdown including taxes, fees, and any applicable surcharges
• Complete payment through our secure payment gateway
• Receive booking confirmation, e-ticket or voucher, and itinerary by email and SMS

A booking is considered confirmed only when:

• Full payment has been received and verified by us
• The service provider has confirmed availability and the reservation
• A confirmation email, SMS, or voucher has been issued to you

MajhaTravel.com reserves the right to cancel any booking where payment is not completed, where fraudulent activity is detected, or where the service provider is unable to confirm availability.

5. Pricing and Payments

All prices displayed on MajhaTravel.com are subject to change until booking confirmation. Prices include the base fare or service charge plus applicable government taxes and fees.

The following may not be included in the displayed price and may be charged separately:

• Airline baggage fees and seat selection charges
• Hotel meal plans, resort fees, or city taxes
• Fuel surcharges or airline-imposed fees
• Payment gateway convenience fees
• Currency conversion charges for international bookings

Payment Terms:

• Full payment is required at the time of booking
• We accept major credit and debit cards, net banking, UPI, and mobile wallets
• All payments are processed through PCI-DSS compliant secure payment gateways
• All transactions are processed in Indian Rupees (INR) unless stated otherwise
• MajhaTravel.com does not store full card or banking credentials on its own servers

6. Cancellations, Amendments, and Refunds

Cancellation, amendment, and refund entitlements depend entirely on the fare rules and policies of the respective service provider. The following general guidelines apply:

Flight Bookings

• Governed by the airline's fare rules – tickets may be non-refundable, partially refundable, or fully refundable depending on the fare class
• Airline-imposed cancellation charges apply in addition to any MajhaTravel.com service fees

Hotel Bookings

• Subject to the property's cancellation policy – free cancellation periods vary by hotel and rate type
• Non-refundable rates will not be refunded upon cancellation

Bus Bookings

• Cancellation charges apply as per the bus operator's policy and the timing of cancellation

Holiday and Tour Packages

• Fixed cancellation schedule applies with percentage deductions based on the number of days prior to departure
• Customised packages may have specific non-refundable components

Car Rentals and Transfers

• Charges apply based on usage and the timing of cancellation as per the operator's policy

General Cancellation Process:

• All cancellation requests must be submitted in writing to support@majhatravel.com
• Cancellation charges of the service provider apply plus a MajhaTravel.com processing fee where applicable
• Approved refunds will be processed within 7 to 15 working days to the original payment method
• No refunds will be issued for no-shows or after the service has commenced

7. Travel Documents and Customer Responsibilities

Customers are solely responsible for ensuring that all passengers have the required travel documentation and comply with all applicable regulations. This includes:

• Valid passport with a minimum of 6 months validity beyond the travel date
• Visas or entry permits for all destinations, transit countries, and return journey where required
• Health certificates, vaccination records, or medical clearances as required by destinations
• Government-issued photo identification for domestic travel within India
• Travel insurance (recommended for all bookings; not provided by MajhaTravel.com)

Customers are also responsible for:

• Arriving at the airport, hotel, bus stand, or pickup point on time
• Complying with check-in deadlines and reporting requirements of service providers
• Verifying baggage allowances, restricted items, and boarding requirements
• Informing us in advance of any special requirements such as wheelchair assistance, medical conditions, dietary needs, or unaccompanied minors

MajhaTravel.com is not responsible for travel document deficiencies, immigration refusals, visa rejections, or missed departures resulting from late arrival or failure to meet service provider requirements.

8. Service Provider Terms

Every booking made through MajhaTravel.com is also subject to the terms and conditions of the respective service provider, including the airline's conditions of carriage, the hotel's guest policies, and the bus or tour operator's booking rules.

In the event of any conflict between MajhaTravel.com's Terms and a service provider's terms, the service provider's terms shall prevail in relation to that specific service.

MajhaTravel.com is not liable for service provider actions or failures including:

• Flight delays, cancellations, diversions, or schedule changes
• Hotel overbookings, room allocation, or service quality issues
• Bus delays, route changes, or operator conduct
• Tour itinerary modifications, guide conduct, or destination access issues
• Car rental vehicle condition, availability, or driver conduct

9. Liability Limitations

To the fullest extent permitted by applicable law, MajhaTravel.com, its parent company Shabad International, and their respective affiliates, directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from use of our services
• Loss of profits, revenue, data, or business opportunities
• Service provider failures, disruptions, or cancellations
• Force majeure events including natural disasters, pandemics, government restrictions, war, or strikes
• Errors or omissions in third-party information such as flight schedules, hotel descriptions, or pricing
• Technical failures, website downtime, or payment processing errors beyond our control

Our total liability to you for any claim arising from a specific booking shall not exceed the service fees paid by you to MajhaTravel.com for that booking.

10. Force Majeure

MajhaTravel.com shall not be liable for failure to perform any obligation under these Terms when such failure results from events beyond our reasonable control, including but not limited to:

• Natural disasters such as earthquakes, floods, cyclones, or wildfires
• Acts of war, terrorism, civil unrest, or armed conflict
• Government orders, travel bans, curfews, or border closures
• Pandemics, epidemics, or public health emergencies
• Strikes, labour disputes, or supplier shutdowns
• Internet failures, cyberattacks, or major power outages

In such circumstances, we will make reasonable efforts to assist customers with rebooking, credits, or refunds subject to service provider policies.

11. Intellectual Property

All content on MajhaTravel.com, including but not limited to text, graphics, logos, images, icons, software, page layouts, and design elements, is owned by or licensed to Shabad International. This content is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or commercially exploit any content from MajhaTravel.com without our prior written permission. Unauthorised use of our content may result in legal action.

12. Prohibited Conduct

By using MajhaTravel.com, you agree not to:

• Use the website for any unlawful, fraudulent, or harmful purpose
• Make speculative, false, or duplicate bookings
• Use another person's payment credentials without authorisation
• Attempt to gain unauthorised access to our systems, accounts, or databases
• Interfere with the functionality, security, or performance of the website
• Use automated tools, bots, or scripts to scrape content or generate bookings
• Post or transmit any harmful, offensive, or misleading content through our platform
• Violate the terms and conditions of any service provider

We reserve the right to cancel bookings, suspend accounts, and take legal action in cases of prohibited conduct.

13. Amendments to These Terms

MajhaTravel.com reserves the right to update or amend these Terms at any time. The revised Terms will be posted on this page with an updated "Last updated" date. Your continued use of the website after any amendment constitutes acceptance of the revised Terms.

We recommend that you review these Terms periodically to stay informed of any changes.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms, any booking, or use of MajhaTravel.com shall be subject to the exclusive jurisdiction of the courts in Behrampur, Punjab.

We encourage customers to first attempt to resolve any concern by contacting our support team at support@majhatravel.com. We are committed to resolving disputes fairly and promptly.

15. Contact Information

For any questions, concerns, or complaints regarding these Terms or your booking, please contact us:

• Company: Majha Travel (operated by Shabad International)
• Website: www.majhatravel.com
• Email: support@majhatravel.com
• Phone / WhatsApp: +91 78146 67706
• Address: B-271, Behrampur Adda, Behrampur Galhari Road, District Gurdaspur, Punjab – 143532, India

Our support team is available 7 days a week including public holidays.