Privacy Policy – MajhaTravel.com

How we collect, use, and protect your personal information

Last updated on 25-06-2026

Majha Travel ("MajhaTravel.com", "we", "us", or "our") is owned and operated by Shabad International, a company registered and based in Gurdaspur, Punjab, India. We are committed to protecting the privacy and personal data of every user who visits or uses MajhaTravel.com.

This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you use MajhaTravel.com and any related services, including flight bookings, hotel reservations, bus ticket bookings, tour packages, car rentals, customer support, promotions, and other travel-related services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Scope of This Policy

This Privacy Policy applies to all users who visit, browse, register, inquire, make bookings, make payments, contact support, or otherwise interact with MajhaTravel.com. It covers personal data collected through our website, mobile communication channels, email, phone support, inquiry forms, booking forms, and promotional campaigns.

This policy is issued by Shabad International, the registered owner and operator of MajhaTravel.com, with its principal place of business at B-271, Behrampur Adda, Behrampur Galhari Road, District Gurdaspur, Punjab – 143532, India.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Billing and correspondence address
• Gender and date of birth
• Nationality
• Passport details, visa details, or other travel document details where required for booking
• Government-issued identification details where necessary for travel booking or identity verification
• Emergency contact details, where voluntarily provided

B. Travel and Booking Information

• Passenger names and ages
• Travel dates and destinations
• Flight, hotel, bus, or package preferences
• Seat, meal, room type, or special assistance preferences
• Check-in and check-out details
• Pickup and drop-off locations for car rentals or transfers
• Co-traveller details
• Frequent flyer or loyalty programme details, where applicable

C. Payment Information

• Payment method type and billing details
• Transaction ID and booking reference
• Partial card or payment reference details as provided by payment gateway partners

MajhaTravel.com does not store full debit card numbers, credit card numbers, UPI PIN, CVV, or internet banking credentials on its own servers.

D. Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Pages viewed, access times, and referral URLs
• Search and browsing behaviour on our website
• Cookies and similar tracking technologies

E. Communication Information

• Customer service requests, chat messages, and emails
• Call records, where legally permitted
• Feedback, reviews, survey responses, and complaint details

3. How We Collect Information

We collect personal data in the following ways:

• When you fill out inquiry, registration, or booking forms on our website
• When you register or create an account on MajhaTravel.com
• When you search for travel services or request a quote
• When you make, modify, or cancel a booking
• When you contact us by phone, email, WhatsApp, live chat, or social media
• When you subscribe to our newsletter or promotional offers
• When you participate in promotions, contests, or customer surveys
• Through cookies, analytics tools, and similar technologies during website use
• From third-party suppliers, business partners, payment gateways, and service providers involved in fulfilling your booking

4. How We Use Your Information

We use your personal data for the following legitimate travel and business purposes:

• To search, process, confirm, manage, and deliver bookings for flights, hotels, buses, tour packages, car rentals, and related travel services
• To send booking confirmations, invoices, e-tickets, vouchers, schedule updates, cancellation notices, refund updates, and travel alerts
• To provide customer support and resolve complaints or disputes
• To verify identity, prevent fraud, and maintain the security of our platform
• To process payments and maintain accounting, tax, and audit records
• To improve our website, services, offers, and overall user experience
• To personalise travel recommendations, offers, and communication based on your preferences
• To send promotional messages, newsletters, and marketing communications where permitted by law or based on your consent
• To comply with legal, regulatory, tax, aviation, immigration, security, or law enforcement obligations

5. Sharing of Your Information

We may share your information only as necessary for the purposes described in this policy. We do not sell your personal information as a standalone commercial product.

A. With Travel Suppliers

We share relevant booking and traveller information with airlines, hotels, bus operators, tour operators, destination management companies, car rental providers, visa processing support partners, and other suppliers to complete your reservation or provide your selected service.

B. With Payment and Technology Partners

We share necessary information with payment gateways, fraud prevention providers, cloud hosting providers, CRM systems, customer support tools, analytics providers, email and SMS service providers, and other technical partners that help us operate the website and deliver our services.

C. With Government or Legal Authorities

We may disclose personal data where required by law, court order, government request, aviation authority, immigration authority, tax authority, police, or any other lawful authority.

D. In Business Transfers

If Shabad International or MajhaTravel.com is reorganised, merged, sold, or transferred, user information may be transferred as part of that transaction, subject to applicable law and with appropriate privacy protections in place.

6. Cookies and Tracking Technologies

MajhaTravel.com uses cookies, pixels, tags, log files, and similar technologies to:

• Enable core website functionality and navigation
• Remember your preferences and login session
• Analyse website traffic and user behaviour
• Improve website performance and loading speed
• Measure the effectiveness of marketing campaigns
• Provide relevant travel offers and personalised advertising

Some cookies are essential for the website to function properly. Others support analytics or advertising. You may manage or disable non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of some features on our website.

7. Data Retention

We retain your personal data only for as long as is necessary for booking fulfilment, customer service, fraud prevention, dispute resolution, taxation, accounting, and compliance with applicable legal obligations.

The retention period may vary based on the type of service booked, supplier requirements, applicable law, and internal record-keeping needs. Once data is no longer required, it will be securely deleted or anonymised.

8. Data Security

Shabad International takes reasonable technical, administrative, and organisational measures to protect your personal data against unauthorised access, misuse, loss, disclosure, alteration, or destruction. Our security measures include:

• Secure servers and encrypted data transmission (SSL/TLS)
• Access controls and restricted employee access on a need-to-know basis
• PCI-DSS compliant payment processing
• Regular security reviews and system monitoring

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

9. International and Cross-Border Data Transfers

Because travel services involve international airlines, hotels, global distribution systems (GDS), and overseas partners, your personal data may be transferred to and processed in locations outside your state or country.

Such transfers are necessary to complete your booking or provide the requested service. Where personal data is transferred internationally, we take reasonable steps to ensure it is handled with appropriate protections consistent with this Privacy Policy and applicable law.

10. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction or update of inaccurate or incomplete information
• The right to withdraw consent where processing is based on your consent
• The right to request deletion of your personal data, subject to legal or operational retention requirements
• The right to opt out of promotional communications at any time
• The right to raise a complaint or concern about the misuse of your personal data

To exercise any of these rights, please contact us using the details provided in Section 15 of this policy.

11. Marketing Communications

We may send you travel offers, newsletters, service updates, and promotional messages by email, SMS, WhatsApp, phone, or other channels, where permitted by law or based on your consent or prior interaction with us.

You may opt out of promotional communications at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly at support@majhatravel.com. Opting out of marketing communications will not affect transactional messages related to your bookings.

12. Children's Privacy

MajhaTravel.com is not intended for independent use by children under the age of 18. We do not knowingly collect personal data directly from minors.

Personal data relating to minors travelling as part of a booking may be collected only when submitted by a parent, legal guardian, or authorised adult for the purpose of completing a travel reservation or related service.

13. Third-Party Websites and Links

Our website may contain links to third-party websites including airline portals, hotel websites, payment gateway pages, and external travel platforms. Once you leave MajhaTravel.com, your use of those third-party platforms is governed by their own privacy policies and terms.

MajhaTravel.com is not responsible for the privacy practices, data security, or content of any third-party websites linked from our platform.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable law, technology, business practices, or the services we offer. The updated version will be posted on this page with a revised "Last updated" date.

Continued use of MajhaTravel.com after any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

15. Contact for Privacy Concerns

If you have any questions, requests, concerns, or complaints relating to this Privacy Policy or your personal data, please contact us:

• Company: Majha Travel (operated by Shabad International)
• Website: www.majhatravel.com
• Support Email: support@majhatravel.com
• Privacy Email: privacy@majhatravel.com
• Phone / WhatsApp: +91 78146 67706
• Address: B-271, Behrampur Adda, Behrampur Galhari Road, District Gurdaspur, Punjab – 143532, India

We will endeavour to respond to all privacy-related queries within a reasonable timeframe.

16. Compliance Note

MajhaTravel.com handles booking data, traveller identity data, payment-linked information, supplier data sharing, and cross-border travel data. This Privacy Policy has been drafted with reference to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable travel-sector requirements.

We recommend that this policy be reviewed periodically by a qualified legal professional to ensure continued alignment with evolving Indian data protection law and regulations.

MajhaTravel.com is operated by Shabad International, Gurdaspur, Punjab, India.